If you require to be seen by a doctor while the clinic is closed please ring the National Home Doctor Service 13 7425. If it is an emergency, please ring 000.
Appointment Cancellation Policy
When a patient does not show up for a scheduled appointment, other patients with more urgent needs lose the opportunity to be seen.
It is crucial that you notify us of your cancellation, at least 2 hrs before your appointment time, to avoid the $20.00 cancellation fee.
Repeated no-shows without notice may result in a restriction being placed on your patient record, and you will not be able to make further appointments.
Privacy Policy
We will not share any information about you, your consultations, or your personal details (such as phone number, address, or financial information) with third parties, except as necessary to provide medical services, and only with your explicit consent unless required by law.
Recall and Reminder Policy
However, you are ultimately responsible for your own health, we strongly encourage you to schedule a follow-up appointment with your doctor. This will ensure that all results have been received and can be discussed with you in detail.
Patient Privacy and Data Protection Policy
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Health and Safety Compliance Policy
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Billing and Payment Policy
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Patient Rights and Responsibilities Policy
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Appointment Cancellation and Rescheduling Policy
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Prescription Refill and Medication Management Policy
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COVID-19 Safety and Screening Policy
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Insurance and Coverage Acceptance Policy
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Emergency and After-Hours Care Policy
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Health Information Accessibility Policy
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Informed Consent and Treatment Policy
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Clinical Trials and Research Participation Policy
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Infection Control and Prevention Policy
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Appointment Cancellation Policy
We understand that unplanned issues can arise, and you may need to cancel a scheduled appointment at this clinic. Should this occur, please ring us and cancel the scheduled appointment at least 2 hours in advance.
When a patient does not show up for a scheduled appointment, other patients with more urgent needs lose the opportunity to be seen.
It is crucial that you notify us of your cancellation, at least 2 hrs before your appointment time, to avoid the $20.00 cancellation fee.
Repeated no-shows without notice may result in a restriction being placed on your patient record, and you will not be able to make further appointments.
Privacy Policy
Our clinic is dedicated to safeguarding the privacy of our patients. All notes, consultation details, and information collected are kept strictly confidential and used solely for your medical care.
We will not share any information about you, your consultations, or your personal details (such as phone number, address, or financial information) with third parties, except as necessary to provide medical services, and only with your explicit consent unless required by law.
Recall and Reminder Policy
Burgundy Street Family Medical offers an automatic recall and reminder system to keep you informed about upcoming appointments. This system allows us to reach out to you when it’s time for your next visit to the clinic.
However, you are ultimately responsible for your own health, we strongly encourage you to schedule a follow-up appointment with your doctor. This will ensure that all results have been received and can be discussed with you in detail.
We provide the highest satisfaction care and services to our patients.
- 03 9998 7660
